Client Portal
We are building a client portal to make working with us even clearer. It will be a single, secure place for existing clients to manage support and follow progress.
The portal is in preparation and is not yet available. The features below describe what it will offer. Existing clients will be invited once it is ready; in the meantime, please contact us directly.
How it works
- 1
Log in to your account
Each client has their own secure access — no shared inboxes or scattered email threads.
- 2
Submit a request
Requests are raised per client and project, so everything stays grouped and easy to find.
- 3
Clarify and confirm
We clarify the details and agree the scope with you before any work starts.
- 4
We log the work time
Time spent is recorded against your request as the work is carried out.
- 5
Included time stays visible
Your included support time decreases transparently, so there are never any surprises.
- 6
Completed work is documented
Each finished request leaves a clear record of what was changed and why.
What the portal will offer
Submit support requests
Raise a request in a few seconds and have it land directly with the right person.
Track progress
Follow each request from received to resolved, with no need to chase for updates.
Centralized communication
All messages about your systems in one place, instead of scattered across inboxes.
Transparent change history
A clear, timestamped record of every change made to your websites and systems.
Time tracking
See where time is spent, so billing is predictable and easy to understand.
Documentation
Your configurations, credentials and notes, kept organized and accessible to you.
Service overview
Email accounts, hosting, domains and your remaining support balance, shown in one place as the portal grows.
Want to be notified when it launches?
Let us know and we'll tell you as soon as the portal is available.